Showing posts with label analyst. Show all posts
Showing posts with label analyst. Show all posts

Friday, July 29, 2016

4 Reasons Why Small Businesses Need a Social Media Plan



Small business owners and their employees wear many hats. Often, the day-to-day management of their businesses takes precedents over important but overlooked marketing and promotional strategies (among other things). While the marketing landscape is vast, budgets are often absorbed quickly, leaving business owners wondering how they can get the most out of their marketing dollars.
With social media evolving at such a rapid pace, businesses large and small need to consider their presence on popular social platforms and how this presence can amplify their brand, increase recognition, and support their overall marketing and sales strategy. In fact, considering its potential impact on sales, there is no business too small for a social media strategy.
Given the accessibility of today’s most popular social platforms, the integration of cost-effective advertising, and the availability of social media content discovery apps that mitigate the time-consuming process of sourcing content, social media should be a go-to resource for small businesses. But, time, as we all know, is a precious commodity and small businesses must approach their social strategy with efficiency and effectiveness in mind.
For entrepreneurs and small business owners looking to harness the power of social media, they must develop a plan before diving into the world of Facebook, Twitter, LinkedIn, Instagram, Snapchat and the like. Otherwise, much of the time and energy put into social media will be for naught.

1. It connects you to your target market

Social media allows businesses to connect directly with core demographics. But, first, they must think about the social channel(s) their audience populates. If time and budget are concerns, businesses should start with the platform that connects them to their target market the quickest and scale from there. For example, interior designers may find Houzz is the go-to platform to quickly reach buyers who are interested in their services. LinkedIn might be the trusted tool for a logistics company or law firm. 
A wedding photographer may look to Pinterest as a top website referrer because of the searching habits of brides-to-be and their families. And a fashion label may invest in Instagram to reach their ideal buyer with branded imagery. No matter what the industry, understanding your audience and how best to reach them is an essential first step to any plan. Without said plan, most business owners find themselves making posts on the fly and underestimating the overall impact social media can have on their business, even if it is just one account to start.

2. It supports your growth trajectory

Yes, the power of the organic post on platforms like Facebook and Instagram is diminishing. But, with the onset of audience targeting and conversion tracking tools, social media can quickly become an online sales tool for a business. For example, today’s social selling services, particularly Facebook’s advertising platform, allow businesses to target and re-target audiences, measure the results and repeat if successful. In essence, a link to a product offering or piece of content from social media becomes a lead magnet that provides businesses with conversion rates and ROI, supporting brand awareness and company growth.

3. It allows you to build relationships with customers

Any good social media plan involves consumer relations. From the beginning, social media has continuously evolved into an external customer service department for brands and businesses. Without an overall plan supported by consistent posting and account maintenance, businesses miss out on important customer interactions, like responding to reviews as well as public and private messages, that build relationships, encourage brand loyalty and, over time, yield substantial returns for their business.

4. It keeps you relevant in a competitive market

The digital marketplace is vast and the competition to have content seen and heard is great. A social media plan allows small businesses to not only have a presence but to become a part of the online conversation. By defining an audience and overall goals, and executing against these goals with curated content, businesses can position themselves as a leading enterprise, a go-to resource for clients and customers in need of sought-after information and services. This builds loyalty and keeps businesses top-of-mind with customers, giving them an edge over industry competitors.

Friday, January 15, 2016

7 Skills Your Social Media Manager Should Have


The past ten years have brought us incredible developments in the field of social media – developments which have irrevocably changed the DNA of digital marketing; provided content marketers with a limitless landscape in which to showcase their efforts; and created a new profession of individuals who pretty much live and breathe social.
The beauty of social is that you don’t need to be a big name brand with an astronomical marketing budget in order to harness its power – even a modest-sized business can reap the benefits of connecting with and engaging consumers. In fact, it can even be argued that the smaller-sized business lends itself even better to social media as it tends to operate via informal, open communication – just the sort of style that works exceptionally well in the social sphere.
Brands have had to sit up and take notice of the fact that properly handling the social side of their business is becoming more important than ever. The role of social media management is no longer simply seen as an add-on duty i.e. the aptly named Joe Bloggs penning the odd, whimsical post to publish to Facebook as and when he thinks of it before hurrying back to his ‘real’ job.
However, hiring the right social media manager can be something of a minefield. In the dynamic and constantly evolving landscape of social media, it can be hard to figure out what the key skills are that you should be looking out for. So, to help you make the right call, we’ve compiled a little list…

1. Passion for social media

Bit of a no-brainer you might think, but just having a top-notch personal Facebook page doesn’t necessarily put your candidate above the rest. A great social media manager will be able to not only demonstrate expertise across a range of social channels but also show an understanding of what type of content best suits each platform and a passion for interacting within these online communities.

2. Customer service skills

An ability to communicate with customers and prospects from all demographics as well the organisational skills to provide timely and appropriate responses to queries or issues are essential attributes in order to gain and secure customer loyalty.

3. SEO expertise

SEOcontent and social media all go hand-in-hand. Forbes once described a social media manager as “the gatekeeper and promoter” of content. This content needs to be properly optimised to grow your audience, drive traffic to your website and hopefully attract a fair few sales as a result.

4. Drive to learn

This is a landscape that is ever-evolving and consequently, your social media manager needs to be evolving along with it. To stay on top of the game in this fast-paced world, the ideal candidate needs to be reading as much as possible about social media and technological advancements and be able to discuss trends, tools and potential opportunities for the future.












5. Persistence

It takes patience, dedication and drive to achieve social media success. Growing an audience, building trust and establishing your brand as an authority in your industry takes time and the best social media managers maintain realistic expectations along with their big dreams – they are not afraid to experiment, make mistakes and come back stronger than before.

6. A top-notch toolkit

There is a vast array of useful social media tools at your disposable – do you really have the time to learn about them all as well as run your business? A social media manager should be able to show you their favourite features for tasks such as: monitoring mentions on social media activity; keeping track of and interpreting analytics; collaborating with a team on social projects; and scheduling activity.

7. An eye for words and pictures

As the majority of communications will be in writing, it goes without saying that a social media manager should have clear, concise and on-brand writing skills. However, in the digital world, particularly as the age of video dawns, a picture can be worth a thousand words – the right candidate will have an eye for great images and video when they see it and know when it is worth sharing.

Friday, November 6, 2015

3 Social Media Metrics You Need to Monitor Right Now.

social

Success on social media is relative, but knowing what metrics to measure is critical for uncovering weaknesses and improving your strategy where others fall short. Here’s a look at three important social media metrics you should be monitoring right now.

Social media is a constantly changing landscape, and as it matures, the way social media success is defined and measured evolves with it. Remember the race for acquiring as many fans as possible? Today, merely having a social presence is not enough, and building communities needs to be just one aspect of a brand’s social strategy.
Now social media managers have data at their fingertips to measure a wide range of performance metrics from engagement and reach to customer care and deep advertising demographics across countries and regions. The challenge lies in focusing on those metrics that truly matter – some of which aren’t the first ones that come to mind, and require a little bit of digging to uncover.
By now social marketers are very familiar with engagement – in Socialbakers Analytics, we use the Interactions per 1,000 Fans metric to track engagement, which enables marketers to compare the engagement on their Pages’ posts against one another, and broadly paint a picture of performance across fan bases. It gives a more accurate depiction of how brands compare to competitors that have a much larger Page size by way of more fans.
Here are three less-familiar metrics that nonetheless provide an interesting perspective into how you’re performing on social.

3 Important Social Media Metrics to Measure 

Frequency

metricEngagement has been an important metric for understanding if your audience is interacting with your brand. However, if you’re stuck on only analyzing the numbers of those who have taken an action on your content (like, comment, share, click) then you’re not seeing the complete picture. Reach and frequency are arguably just as important as engagement. When it comes to brand marketing, it’s all about striking that balance of reaching the appropriate number of people at the right amount of frequency.
Repetition is key, and reaching larger audiences and exposing them to your brand messaging is what strengthens brand awareness and grows revenue. Frequency is calculated by dividing Total Reach(the number of times your content appeared in Facebook users’ News Feeds) by Unique Reach(unique Facebook IDs to which your content was displayed, not counting multiple views by the same Facebook user).
It shows you the average number of times your post (or ad) was shown to each person. It’s important to monitor your volume of posts because a high frequency can result in negative feedback, which can hurt reach and lead to ineffective spend. Looking at this will put you on the path to finding the ideal amount of posts for publishing based on your content quality. The better the content, the more Facebook will show your ad to a given user, thus giving you more value for your budget and allowing you to publish more in a given period.

Negative Feedback

This metric measures how many people are hiding your content from their News Feed. This clearly affects your reach since it tags your content as uninteresting or spammy, and it will become shown less frequently. No matter if you put money behind your post or not (paid or organic), this number shows whether your content is resonating with your audience. **If this number is quite high, take it as a sign that you are likely targeting the wrong audience. **

Deep Demographics in Paid

This metric segments other top-line metrics such as CTR (Click Through Rate), CPC (Cost Per Click), reach and so on by demographic. This enables you to measure your ad performance by region, so that you can benchmark and identify where your ads were the most effective and ineffective.

Wednesday, October 14, 2015

How To Get Your Content Amplified By Influencers

Do your content marketing efforts need a boost? Contributor Wojtek Mazur discusses how to identify and court influencers to help amplify your message.


influencer

Creating content can be relatively simple and straightforward, but successfully getting it out there in front of the right audience is much more difficult. To get noticed on a scale as large as the internet, you need help with the amplification of your content.
A great way to reach your target audience is through entities that already exist and matter within your sphere. To achieve this effectively, though, you need to find people and platforms that are of great influence already.
Before we delve into how to identify these key players, you should really define what value you are searching for. A large part of this is understanding what “influence” means, then finding someone who embodies these very qualities.

What Is An Influencer?

In the current world of extreme content competition on the Web, influencers are those who control the authority within a particular niche and industry. Influencers are resource persons, and thus, they command a large number of engaged followers.
Most importantly, a true influencer’s words are weighty, and therefore, they drive action. An influencer’s post is certain to inspire a conversation and engage the audience. This simply means they are able amplify your content, help you reach your targeted audience and more.

Don’t Let The Social Follower Numbers Fool You

First off all, a word for the wise: Don’t be fooled by large numbers. An account may have many Twitter followers or Facebook fans, but that can mean next to nothing. How many of those followers are active and committed users? It is better to look for someone with an engaged audience.
Compare two blogs, for instance — one with a huge number of followers with no user engagement or one with a moderate number of followers with a lot of comments and shares. The one with more comments and shares may very well be better, as their audience is not only reading the content but also having more active discussions on the matter in question. Do you want to share with 1,000 readers who might simply glance over your work or 100 who will readily share, discuss and relate to it?
Twitter is another great example. Retweets, favorites and replies are all huge indicators of an engaged following. The number of followers doesn’t matter if the content doesn’t resonate.
An account with tons of followers but few retweets, favorites or replies simply has followers who aren’t engaged. If there’s a high volume of content being re-shared, however, it shows an audience that’s paying attention and diving into the content already on offer.

Identifying Real Influencers

Simply following the trends in your niche or industry is a starter for identifying influencers who matter. A manual search also can help determine those whose opinions carry the most weight in the industry, influencing a large base of active and engaged users. However, there are also tools that have made the task of identifying and initiating contact with influencers a breeze.

Use The Right Tools To Research

The right tools will not only help you identify and create a list of influencers who matter within your niche, but they also can help you determine the behavioral pattern of each influencer based on historical data. This includes the kinds of posts they like or are most likely to share, the blogs they are most likely to visit, authors they follow and so on.
Knowing this type of information will put you at an advantage when trying to establish contact with such an influencer.

Klout

Klout
Klout grabbed a lot of attention when it launched back in 2008, as it was one of the first networks to score its users based on social influence. The service analyzes your content on multiple major social media platforms and how it resonates with users to calculate your score within a range of 1–100.
Klout is usually used for measuring your own social media impact. However, its score can be valuable if you want to get a quick overview of a given user’s social influence within your network. It also allows you to add topics of interest to your profile and to discover the top scoring experts within these particular topics.

Impactana

Impactana
The Impactana app is a very complex tool that provides you with a bunch of interesting features for influencer discovery. For starters, through researching any keyword and topic, you can see top influencer profiles, along with their scores in terms of audience reach, social buzz around them and the impact of their content.
You can also view full profiles containing detailed data about each of your influencers. This information includes email addresses, a list of all existing social profiles, websites a particular influencer is associated with and a list of content he or she has authored.
Another way of benefitting from the Impactana tool is by using a keyword or platform search to discover the most influential pieces of content on the Web. Aside from the basic metrics of social buzz, such as likes and shares, the tool provides other important user engagement metrics, such as the number of views, comments and incoming links generated by a particular piece of content.
The icing on the cake is the feature that allows you to view those who shared these pieces of content. Thanks to this, you can find those who have read and actually care about the content around your area of interest.

What Can An Influencer Do For You?

influencersConnecting with real influencers can bring you many benefits. More than just sending traffic your way thanks to amplifying social reach to your audience, a well-respected and known voice in your industry adds quality and a stamp of authority to your brand. It works like a personal recommendation, exceptionally improving your credibility.
Additionally, by linking to your platform, making mentions of your brand or referring to your posts, an influencer can help increase your rankings in organic search results. Since this signal is one of the ranking factors search engines take into consideration, you are likely to benefit from a quality backlink from an influencer in more ways than simply reaching your target audience alone.
In his presentation, “8 Things Influencers Can Do For You,” Jay Baer named eight types of influencers, along with the functions and positive actions they take on for you and your brand.
  • The Megaphone: Amplifying your brand or content to their audience.
  • The Reporter: Covering, reviewing and reporting your brand like a journalist would.
  • The Face: Giving an identity to your brand and pieces of content.
  • The Connector: Linking your brand and content with new platforms that matter.
  • The Creative: Creatively setting your brand and content apart from competitors with unique strategies.
  • The Designer: Giving your brand innovations in terms of ideas, contents, products and services.
  • The Neighbor: Setting you up as a voice and authority within your niche through meaningful conversations.
  • The Defender: Protecting your brand during the bad times.
Once you know and understand these types of influence and benefits, it helps you set your needs and determine what exactly you want to achieve. Whether your goal is content amplification alone or something else, you should adjust your research to target influencers whose qualities and behavior are the best fit for your goals.

What Can YOU Do For An Influencer?

Relationships with influencers are not a one-way partnership that benefits you alone. In fact, such partnerships work only when they benefit from you first. Asking yourself what they may need and what can you do to help out should be the first thing you do, rather than what the influencer is able to do for you right away.
give before you get quote
Just as in everyday life, you will likely not ask for a favor from a stranger or somebody you just met a while ago. The chances you will get help are much higher when you ask someone who has benefited from your help in the past and may want to reciprocate the gesture.
As Rand Fishkin stated on an episode of Whiteboard Friday, “The interesting thing about influencers is they need new, unique content to share all the time.” Therefore, you should work to provide them with valuable content which will make them look good and help them grow their own brand and audience.

Establish And Nurture Valuable Relationships

Influencers will give preference to members of their community who engage in their conversations, follow them on social media platforms, comment on their articles, share their posts and so on. It might be worth spending some time breeding this familiarity with the influencer even before sending the first pitch.
When initiating the first contact, offer something that provides value to the influencer. For example, you might just want to appreciate his/her last article, provide constructive feedback on the post and creatively throw in an interesting angle. You might also want to mention how you shared it with your friends and colleagues and how they, too, found it very valuable.
That’s just a first step, of course. You will need to work to build genuine relationships with influencers so that in the future, should you have a piece of content you need to amplify, it will be much easier to reach out to them. This is the stage where you can explain your content or content idea to the influencer and explain why sharing such content would provide value to his/her followers and inspire a conversation.
When this works, be sure to follow up with a note of gratitude, and even maybe a shout-out on social media. This will most certainly be valuable again later down the road.

Conclusion

Real influencers have an active passion and interest for what they do, so the content you offer needs to be worth sharing.
Furthermore, it’s often better to build valuable relationships — such as by sharing their content and opening channels of communication — even before trying to get any of your own work shared. Building relationships is by far the most important aspect when aiming to employ the influencer strategy to get your content amplified.
Influencers in every niche are those who have a lot of clout, so it is imperative that you employ a strategy that grabs their attention. Remember that influencers have needs, too, and only by helping them reach their goals can you hope to benefit from them.

Wednesday, September 30, 2015

5 Ways to Protect Your Brand's Online Reputation


brand

We live in a search-happy world. Take it as a given: Before customers consider doing business with your company, they’re going to Google it first.

So it’s imperative that your brand has a strong online presence. Creating reputable, sharable, easily searchable content is the best defense against a negative comment or review appearing first in a search result for your company.

The following five online reputation management practices will help you shape your brand’s search results by boosting its credibility online.

1. Keep your company’s website up to date

Your website is the first place people go when researching your business, so make sure you leave a strong first impression.
Once the basics -- such as a landing page, contact information and service or product offerings -- are taken care of,  you can add extra features.
A bio page is a good place to start. People want to work with a company that isn’t afraid to show off its team. Writing strong bios for your employees is a great way to introduce the people building your company while also humanizing your brand. A strong bio includes the person’s name, profession, area of expertise and past experiences. Be sure to add major career highlights, awards or any other notable accomplishments. Lastly, provide space for hobbies and interests, which gives consumers a fuller picture of you, your employees and by extension, your company.
By keeping your website up to date and providing an extensive bio page, you can help legitimize your company.

2. Create a company blog 

A company blog can do more than just increase your visibility in search engines; it can also drive traffic to your site and is a good way to build relationships with your customers. But perhaps most importantly, a company blog can position your team as an industry leader. For instance if your head of marketing is continuously providing insights into the latest industry trends, that provides your company with both authority and exposure. 

3. Manage online reviews

onlineConsidering that 88 percent of consumers trust online reviews as much as personal recommendations, showcasing your customers experiences on your website is a great way to create positive expectations right off the bat. In addition, having a large number of positive reviews helps  balance out any negative reviews that may pop up in the future.
The best way to get more positive reviews for your business is to treat your customers with respect on and offline -- it will be reflected in the online feedback. In addition, make sure it’s easy for people to write a review on your website, and advertise the fact that you would like to hear from your customers. Consider putting a call to action in your email signature, on your website or even on a sign in your store’s window.

4. Socialize relevant company content

Not only do popular social-media sites like LinkedIn, Facebook, YouTube and Twitter rank highly in search results, but they’re great places to push out company news and content. If you’re doing something newsworthy, make sure your customers know about it! Sharing recent press, upcoming events or notable company announcements over social media is a great way to illustrate that your company is active and relevant. 
Bottom line: The more social media sites your company is on, the more of its search results you control.

5. Don’t ignore your personal brand

success
If you develop your personal brand the same way you develop your company’s brand, you’ll have even more visibility and influence over your business’s search results. In many cases, especially when your business is still starting up, your name will be Googled more than your company’s name. It’s important, then, for potential investors, clients and employees to find a positive representation of you online. Your online reputation can be the thing that makes or breaks your business.


Wednesday, September 23, 2015

You can't stop the wave, but you can learn to surf!

quote marketing

Monday, September 21, 2015

Fast and Furious Marketing News

Wednesday, September 2, 2015

Twitter goes global with self-service ads


Twitter headquarters in San Francisco.

            Twitter goes with more ads

  


Twitter is under increasing pressure to select a new, permanent chief executive and show user growth, but while investors wait, there is the announcement that the company will expand its self-service advertising platform from 33 countries to the rest of the world.
Following the expansion, small and medium-sized businesses will be able to easily buy ads on Twitter in 15 languages.
The company has also announced it now has about 100,000 active advertisers, up 74 percent from the last active advertiser count that was revealed in November 2014 at Twitter's analyst day. 
While major advertisers including Coca Cola or Nike have long been able to go directly to Twitter to buy ads around the world, this is the first time any sized advertiser in a big potential market such as India can easily purchase targeted Twitter ads.
Twitter won't spell out the potential revenue that could be unlocked with this expansion of self-service ads, but it could be meaningful. 
"It's a really big step," said Twitter's Vice President of Global Online Sales, Richard Alfonsi. "It makes Twitter's ad platform available everywhere people are tweeting."
The company doesn't break out what percentage of its user base is outside the 33 countries where it currently offering its ad platform, but does say that 77 percent of its active users are outside the US.
"We have huge momentum in this part of our business," Alfonsi noted.
The ad expansion comes two years after Twitter launched its platform for small and medium-sized businesses. The question is, is it too late considering the fierce competition for advertising dollars?

"These products are working really well," Alfonsi said. "In general I think we've accelerated the pace of execution."

The advertising announcement comes a day ahead of Twitter's board meeting. CEO selection will be in focus, although it's unclear if there's any announcement from the company in the works. Also under investors' microscopes: Whether the company's making changes to its product quickly and effectively enough to get more users on board.
Alfonsi said Twitter had benefited from its new interim leadership by co-founder Jack Dorsey, who took on the role in June after the surprise resignation of CEO Dick Costolo.
"It's been great to have Jack in the day-to-day of the company. There's lots of excitement and energy for execution," he said.
Alfonsi said small businesses had always "had a special place in" Dorsey's heart, although the plans to roll out this small business platform were in place before Dorsey became interim CEO.
Now, with Twitter shares trading about a dollar above the company's IPO price, and well below where most individual investors bought in, commentators are likely to ask whether this ad expansion is sufficient to reassure investors awaiting a product turnaround.